Refund Policy

This refund policy deal with relationship between provider of Roximat services (hereinafter Provider) and person who willingly registered to Roximat and order its services (hereinafter User)

Policy is divided into two parts, one part is related to refunds of credits within Roximat platform, second part is related to refunds eventually withdrawal left credits from your account back to User’s PayPal account or Bank account.

User willingly consent with these Refund Policy with purchase he/she executes.

Refund to Balance

User has full right to open refund request within Roximat platform. This can be dome via ticketing interface at Provider’s site or directly at support@roximat.com

Provider reservers the right to resolve proxy replacement request this way, issuing credit refund back to balance.

Product which can be refunded or replaced


IPv4
IPv6
IPv4 Shared

Conditions for credit refund request closing in User’s favor 


*Take Note


In case when proxy is replaced and User requests refund of replaced proxy eventually, it must be still in 24hrs window from initial purchase

Provider reserves the right to deny User’s refund request or replacement after 24hrs from initial purchase.

If refund request is closed in User’s favor, Provider reserves the right to refund credits back to user’s account latest in 3 working days.

Refund to Payment Method



Provider reservers the right to resolve proxy replacement request this way, issuing credit refund back to balance.

Product which can be refunded

IPv4
IPv6

Conditions for credit refund request closing in User’s favor


*Take Note


In case when proxy is replaced and User requests refund of replaced proxy eventually, it must be still in 24hrs window from initial purchase

For Refunds back to User’s PayPal account


For Refund back to User’s bank account


For Refund back through Robokassa


If refund request is closed in User’s favor, Provider reserves the right to refund funds back to user’s payment method latest in 7 working days.

After what refund is executed, Provider reserves the right to adjust User’s balance accordingly (User notes, this may lead even to minus state of User’s balance).

PayPal Disputes


User has full right to open PayPal dispute directly via PayPal. Every open dispute by User will be held under PayPal Refund Policy conditions.

User is protected by “PayPal Buyer Protection Policy” which can be found here

Provider reserves the right to actively participate at open disputes (by User) and provide all available information from his side which may lead to closing dispute in Provider’s favor.

In case of closed dispute in User’s favor, Provider reserves the right to update User’s balance accordingly, within Roximat promotion platform. User notes, this may lead even to minus state of User’s balance.

Provider reserves the right to temporarily or permanently block User’s account if suspicious manner regarding buying Provider’s product and following Refund requests are spotted.

Provider willingly consent to return any amount of money to card holder’s PayPal amount if purchased amount of credits (for Roximat platform) were bought by unauthorized person.

Bank Account Chargebacks


User has full right to ask for Chargeback via his Bank account provider. Every open dispute by User will be held under Bank account provider’s conditions. Provider (Roximat) reserves full right to actively participate at every open dispute and provide all available information from his side which may lead to close dispute in Provider’s favor.

In case of closed dispute in User’s favor, Provider reserves the right to update User’s balance accordingly, within Roximat promotion platform. User notes, this may lead even to minus state of User’s balance.

Provider reserves the right to temporarily or permanently block User’s account if suspicious manner regarding buying Provider’s product and following Refund requests are spotted.

Provider willingly consent to return any amount of money to card holder’s bank account if purchased amount of credits (for Roximat platform) were bought by unauthorized person.